What each of us is agreeing to
Short, and in plain words, because terms nobody reads protect nobody. Last updated October 2026.
The agreement
Using a HESI product means agreeing to this page. If you are agreeing on behalf of a company, you are saying you are allowed to.
Your account
You are responsible for who you give access to and for what they do with it. Tell us promptly if an account is being used by someone who should not have it.
Your data stays yours
Everything you put into a product belongs to you. We store and process it to run the product for you, and for nothing else. We claim no ownership of it and do not use it to train anything.
What we owe you
A product that works, and honesty when it does not. We aim to keep every service available and we publish what we see. We do not promise a specific uptime percentage, because a number we cannot back with credits is just marketing.
Products marked beta work and are in daily use, but their prices are not final and their features move. We tell you before a change reaches your account.
Paying
Prices are shown on the pricing page and exclude GST. You get a GST invoice with your GSTIN on it every cycle. Monthly plans bill monthly; annual plans bill once for the year. If a price changes, the new price applies from your next cycle, and we tell you the number before that cycle begins.
Cancelling
Cancel any time from the billing page. You keep access until the end of the period you have paid for, and you can export everything before and after. We do not refund part-used periods, and we do not make you phone anyone to leave.
Moving between products
Adding a product to an existing account or moving to the bundle is pro-rated. Nothing migrates, because it is the same account.
Fair use
Do not use the products to break the law, to send spam, to attack other systems, or to store someone else’s data without their say-so. We may suspend an account doing any of that, and we will tell you why.
Ending it from our side
We can close an account for the reasons above, or if an invoice goes unpaid after we have asked. You get notice and a window to export first, except where the law requires us to act immediately.
Liability
We are liable to you for at most what you paid us in the twelve months before the problem. We are not liable for lost profits or indirect losses. Nothing here limits liability that the law does not allow us to limit.
Law
These terms are governed by Indian law, and the courts of Hyderabad have jurisdiction.
Changes
When these terms change in a way that affects you, we tell you before the change takes effect and say what moved.
Asking us something
hello@example.com — a person reads it.